Case management programs provide social and health care management services created to delay older adults and children and adults with disabilities from having to go into nursing homes or care facilities. Case Managers help their clients get needed services from community resources while working with their families and support systems. Programs reduce costs and enable clients to keep living in their homes and enjoy a higher quality of life.

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Case Management Services

Registered Nurses and Social Workers provide case management services to clients and their families. Some services include:

Multipurpose Senior Services Program (MSSP)

MSSP Care Managers coordinate a wide range of services based on the client’s needs:

To qualify for MSSP, you must:

Home and Community-Based Alternatives (HCBA) Program

The Home and Community-Based Alternatives Program supports individuals who are at immediate risk of being placed in a long-term, in-patient facility, remain or return to their home. HCBA provides home-based services including ongoing care management, referrals, and personal care services to individuals on Medi-Cal with no share of cost who need regular monitoring.

To qualify for HCBA, you must:

Specialized Case Management for Persons with Alzheimer's Disease or Related Dementia (ADRD)

The Specialized Case Management for Persons with Alzheimer’s Disease or Related Dementia Program aims to prevent premature or inappropriate institutionalization of adults who live alone and have Alzheimer’s Disease or Related Dementia or adults that have an intellectual or development disability and have a diagnosis of or are at risk of developing ADRD. We do this by providing case management as well as comprehensive Information and Assistance services. The ADRD program aims to reduce costs and enable clients to keep living in their homes and enjoy a higher quality of life.

To qualify for ADRD, you must:

CAlz Connect

CAlz Connect is a new program being offered in Ventura County, designed to improve the quality of life for individuals living with dementia and decrease the burden that caregivers may face.

This is a free six-month program for people living with dementia and their caregivers. A trained community health worker will reach out to the participants via telephone/Zoom once or twice a month to help with topics that are of interest to the participants such as staying healthy, preventing injuries, accessing community resources, coping with stress, and reviewing medication lists. The community health worker will provide dementia information and education; work with the family to develop a plan of care; connect families with community services/supports; and aid in care transitions. 

PEARLS: Program to Encourage Active, Rewarding Lives

The Program to Encourage Active, Rewarding Lives (PEARLS) is a national evidence-based program for late-life depression. PEARLS brings high-quality care into community-based settings that reach vulnerable older adults 60 and older.

Elder Abuse XE and the VCFJC

The Elder Abuse XE program provides elder and dependent adult abuse victims with emergency shelter and assistance, transportation, respite care (for caregivers to attend court proceedings), counseling, and referral services.  This program is offered in partnership with the Ventura County District Attorney’s Office and the Ventura County Family Justice Center (VCFJC), which provides services for victims of domestic violence, elder abuse, human trafficking, and sexual assault. To report an incident to the VCFJC, call (805) 652-7655 or text (805) 947-7981. You may also visit For more information regarding this program, please call (805) 477-7300.

Care Management for Older Adults

The Care Management program for Older Adults provides case management as well as comprehensive Information and Assistance services. There is no income criteria for the program. This program is designed to be a “gap-filler”, which assists individuals at risk of institutionalization who are not receiving other case management services, including MSSP or HCBA case management. The Care Manager is expected to use the client’s informal support system and existing community services to their fullest capacity in assisting their clients. If other resources are unavailable to pay for services, staff will apply for services through the Title IIIB-funded ElderHelp program.

Additional Resources

For more information on MSSP, HCBA, ADRD, PEARLS, or Elder Abuse XE, or to apply a program, please contact Haleh Hashemzadeh at (805) 477-7300 or email

Senior Support Line – (800) 235-9980
The Senior Support Line is a toll-free telephone number for residents 60 and older who are living alone, feeling isolated and/or depressed, have few or no connections to family and/or friends, are at risk of losing their independence, have been recently discharged from a hospital setting or have been recently discharged from an adult day health care service that may have been impacted by funding reductions.

The Senior Support Line is operated through the Camarillo Health Care District. Clinically trained interns and volunteers staff the Senior Support Line on Monday through Friday from 8 a.m. to 5 p.m.

Memory Screening
Free 15-minute Memory Screenings are available at the VCAAA offices on the 4th Thursday of every month, from 10 a.m. to 1 p.m., on a first-come, first-served basis. Call (805) 477-7300 for more information.

» Memory Screening Flyer (PDF-English & Spanish)

NOTE: A memory screening is not used to diagnose any particular illness and does not replace consultation with a qualified physician or other healthcare professional.

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